Give guests a current menu link
Use a public menu URL in WhatsApp conversations so guests can open current prices and descriptions without asking for another attachment. Update the menu behind the same working link, and keep staff responsible for confirming any order in the conversation.
Menujo supplies the menu display. It does not confirm WhatsApp orders, send greeting messages or process guest payments. Those actions belong to your team and the WhatsApp product or ordering system you use.
Set up the menu-sharing workflow
Check your menu destination
Open the public link in a signed-out browser. Confirm it is published and readable on a phone. Create one with the Menujo setup guide if needed.
Add the link to your business information
Use the website field available in your WhatsApp Business profile. Keep your opening hours and contact details current.
Save a menu quick reply
In the Business app's messaging tools, create a quick reply such as /menu with your public URL and a short invitation to ask questions. Staff send the reply when appropriate; it is not an automatic ordering integration.
Review greeting and away messages
If you use these Business app features, include the menu link and realistic response hours. Test which message appears for a new conversation and an out-of-hours message.
Use the catalog only where it helps
Add approved item photos, names, prices and links in the catalog if available for your account. Keep catalog prices synchronized with the menu. A smaller maintained selection is more useful than a stale full copy.
Test as a guest
Use another device to open the menu link and start a conversation. Check that a staff member can answer questions and explicitly confirm any requested order.
A menu link and a chat link do different things
Your Menujo URL opens the menu. WhatsApp's click-to-chat format, https://wa.me/NUMBER, opens a conversation with a registered number in full international format. Replace NUMBER with your actual business number without spaces, brackets or dashes. Do not publish the placeholder.
A prefilled message still requires the visitor to send it. It is not an order confirmation. Follow the official click-to-chat instructions and test the actual link before putting it on signage.
Business app or Business Platform?
WhatsApp describes its Business app as a product for small businesses that personally manage conversations, and its Business Platform as programmatic access for larger-scale communication. Platform integrations, templates and provider charges require a separate implementation and current terms.
This guide covers sharing a menu with the Business app. It does not assume that API access includes a ready-made chatbot or that every account has the same commerce features. See WhatsApp's product overview and current Business app features, checked October 10, 2026.
Measure visits without confusing them with conversations
On Menujo Business, a menu URL with utm_source=whatsapp can classify visits as social traffic. This is a supported source category, not a report of individual WhatsApp conversations or orders. The current dashboard does not split greeting, catalog and broadcast campaigns.
If you need placement-specific click counts, use a link system that actually reports them and check its current terms. A click does not prove a message was sent. UTM reports on a separate website require analytics installed and configured there. Read Menujo analytics limits.
Maintain the channel
Review saved replies, catalog prices and hours when the menu changes. Respect the recipient's messaging preferences and WhatsApp's current business messaging policy before promotional outreach. Status visibility depends on audience and privacy settings; do not assume every saved contact sees it.
For other destinations, use the Instagram menu-link guide or the distribution hub.
Questions about this workflow
How do I put my restaurant menu on WhatsApp?
Share a published menu link in conversations and the Business profile website field. A quick reply can help staff send the same current link.
Can Menujo handle WhatsApp orders?
Menujo displays the menu. Your team must handle the conversation and confirm the order separately; there is no native WhatsApp ordering or payment integration.
Can I track WhatsApp menu views?
Business can classify a recognized WhatsApp source tag as social traffic. Menujo does not report the number of chats, messages, orders or individual WhatsApp placements.
Do I need the WhatsApp Business Platform?
Sharing a public menu link does not require a programmatic integration. Evaluate the Platform separately when your operation needs supported automation and integrations.
