Operations

Ticket time

Elapsed time from when an order enters the kitchen to when it leaves the pass. Tracked per item or per ticket via KDS. Industry benchmark: 12-15 minutes for full-service mains; 4-7 minutes for QSR. Long ticket times signal kitchen stress or menu engineering issues.

Related Terms

Kitchen Display System (KDS)

A digital screen in the back of house that replaces printed kitchen tickets, displaying incoming orders, tracking ticket times, and routing items to specific stations. Some menu platforms (MenuTiger Advanced, Toast) include KDS; display-only menu platforms (Menujo) do not.

The timing rhythm of courses and items leaving the kitchen — appetizers before mains before desserts, with appropriate spacing. Critical in fine dining and tasting menus. Digital tablet menus help kitchens by signaling when a table is ready for the next course.

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